Terms and conditions

1. Overview

Welcome to InkFlowCalligraphy!

These terms and conditions outline the rules and regulations for the use of InkFlowCalligraphy's Website, located at https://inkflowcalligraphy.com.

By accessing this website, we assume you accept these terms and conditions. Do not continue to use InkFlowCalligraphy if you do not agree to take all of the terms and conditions stated on this page.

2. Handmade Nature of Work

Each piece is created by hand or in small batches. This means:

Slight variations in ink flow, texture, paper tone, and layout are expected
No two pieces are exactly identical
These variations are part of the artwork’s character, not defects

We believe imperfection is part of the work’s life.

3. Products & Availability

All products are subject to availability. We reserve the right to:

Modify or discontinue products at any time
Limit quantities
Refuse or cancel orders if necessary (for example, payment issues or suspected fraud)

If an order is cancelled on our end, you will receive a full refund.

4. Pricing & Payment

All prices are listed in AUD (Australian Dollars) unless stated otherwise.

Payment is required in full at the time of purchase. We accept secure third-party payment providers (e.g. Stripe, PayPal).

We reserve the right to update pricing without prior notice, but confirmed orders will not be affected.

5. Shipping & Delivery

We ship from Melbourne, Australia.

Processing times vary depending on the product:

Ready-to-ship items: usually dispatched within a few business days
Made-to-order pieces: may require additional time (noted on product page)

Delivery times are estimates only and may be affected by postal delays, customs, or external factors beyond our control. Once an order is handed to the courier, responsibility transfers to the shipping provider.

6. Refunds & Returns

Due to the handmade nature of our work:

Change of mind: We do not offer refunds for change of mind. Please choose carefully or contact us if you need clarification before purchasing.
Damaged or faulty items: If your order arrives damaged or defective, please contact us within 7 days of delivery with photos. We will offer: a replacement (if available), or a refund, or store credit as appropriate under Australian Consumer Law.

7. Workshops & Events (if applicable)

Workshop bookings are generally non-refundable.

However:

Tickets may be transferred to another person
If we cancel a workshop, you will receive a full refund or transfer option

We are not responsible for travel or accommodation costs related to cancellations.

8. Intellectual Property

All artwork, designs, text, and visual content on this website remain the intellectual property of InkFlowCalligraphy unless otherwise stated.

You may not:

Reproduce or copy artwork for commercial use
Resell or redistribute designs
Use artwork without permission

If you would like to license or collaborate, please reach out: we are open to meaningful projects.

9. Website Use

You agree not to misuse this website or its content. This includes:

Attempting to disrupt or damage the website
Using content for unauthorized commercial purposes
Copying or scraping content without permission

We aim to keep the site running smoothly, but we do not guarantee uninterrupted access at all times.

10. Third-Party Services

We use trusted third-party providers for:

Payments
Shipping
Website hosting and analytics

We are not responsible for the policies or actions of these third-party services.

11. Privacy

Your personal information is handled according to our Privacy Policy. We only collect what is necessary to process your order and improve your experience.

We do not sell your data.

12. Limitation of Liability

To the maximum extent permitted by law, InkFlowCalligraphy is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes your rights under Australian Consumer Law.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes will be handled under applicable Australian jurisdiction.

14. Contact

If you have any questions about these Terms, you can contact:

InkFlowCalligraphy
📍 Melbourne, Australia
📧 hello@inkflowcalligraphy.com